Privacy Policy

XSell Property LTD is an Estate Agent, which is committed to protecting the privacy and security of our clients' personal information. If you use any of our professional services, we will process your personal data in accordance with this Privacy Policy and in accordance with General Data Protection Regulation (GDPR) and other relevant regulations. This Privacy Policy outlines how we collect, record, use, and safeguard your data to provide the best possible services and fulfil any contractual or legal obligations.

Information We Collect:

Personal Information: We will collect personal details such as your name, address, contact information, and financial details as a necessary part of your engagement with the services we provide. This will be held securely online.

Property Information: We will collect information about the properties you are interested in buying, selling, or renting.

Communication Data: We will collect information from your communications with us, including emails, phone calls, and messages.

How We Use Your Information:

To Provide Services: We use your information to facilitate property transactions, provide property management services, and fulfil contractual obligations.

Marketing Purposes: With your consent, we may send you marketing communications about properties, services, and promotions that we believe will interest you.

Legal Obligations: We may use your information to comply with legal obligations, such as anti-money laundering regulations.

Lawful Justification: The lawful basis for processing your data is that it is necessary to allow us to perform our contractual obligations and/or that it is necessary for our legitimate interests.

Data Security:

We employ technical and organizational measures to safeguard your data against unauthorized access, alteration, disclosure, or destruction.

In all cases we will hold your personal information securely, either in hard copy on our property files within locked premises or digitally within our secure software.

Access to your personal information is restricted to authorized personnel only, and we ensure regular training on data protection practices.

Data Retention: Your personal information will be used only for as long as necessary to fulfil the purposes and obligations of the services you require and as outlined in this Privacy Policy, and this personal information will be retained for 6 years as provided by the Limitation Act 1980.

Your Rights:

You have the right to access, rectify, or erase your personal information held by us.

You have the right to object to the processing of your personal information or restrict its use.

You have the right to withdraw your consent for marketing communications at any time.

Third-Party Disclosure:

We may disclose your information to third parties, such as financial institutions, legal advisors, or regulatory authorities, as necessary to provide our services.

Where we use such third parties, those third parties are obligated to protect your data in accordance with the prevailing General Data Protection Regulations.

Your consent to sharing information with selected third parties prior to disclosure will be sought.

Disclosure of your information to any other third parties which is necessary to enable us to enforce our legal rights, or to protect the rights, property, or safety of our employees or where such disclosure may be required by law.

Changes to Privacy Policy:

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website, and we encourage you to review this Policy periodically.

By engaging with our services, you consent to the collection, use, and processing of your personal information as described in this Privacy Policy. If you have any questions or concerns about our data practices, please contact us at enquiries@xsellproperty.co.uk

Last Updated: 6th March 2024